Knowledge Base

What is 4gadgets trade-in? 4gadgets Trade-In is a website where you can sell your mobile phone, tablet, or other gadget and you will receive money on the same day we receive your goods. You can then purchase a newer phone from our 4gadgets website, eithe...
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Why should I consider 4gadgets trade-in? Same Day Pay Price Promise We buy in any Condition Free Postage & Returns Help the Environment & Reduce E-Waste Great Customer Reviews We take data deletion seriously
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What is the process for trading in my device? There are several steps to trade-in your device – below are the main ones: Select which phone you want to sell to us Choose how you want to get paid e.g., Bank Transfer, PayPal, Store Credit  Get a sale...
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What happens to my tech once I've received it? When we receive your gadget, it will be subjected to a quick visual assessment and a quote will then be generated to your email address. Each parcel is filmed during the process so that we can provide proof ...
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I unintentionally left my SIM memory card in my device. Can it be returned to me? We cannot handle any form of customer data so if you accidentally send in your device with your SD or SIM card inside, this unfortunately cannot be returned. We properly di...
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Do I need to include the charger or accessories with my tech? Yes and no. No, we don’t require you to send a mobile phone with its original box or accessories as we only pay you for the device. However, if you wish to send them as well to get rid of the...
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How can I find out the value of my device? Please visit our Trade-In side of the website by clicking on the switch button located at the top of the site. Use the search bar to find the device you’d like to sell. State its grade and storage and we’ll give...
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My item has been regraded. Why is this? When your order arrives, we'll run it through a series of quality checks to make sure it's in the condition you specified. If the gadget you supplied does not meet this requirement after the assessment, it will be ...
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I wish to accept or decline your revised offer. How can I do this? We'll send you an updated offer via email, and you'll have the option to accept or reject it. Please click on the option you’d like so we can process accordingly. This can also be viewed ...
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If you decline our updated offer, we'll aim to ship your device free of charge on the next working day. Delivery can take up to 2-3 working days after it has been shipped. We'll email you tracking information once your device has been shipped, so you'll k...
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I accidentally accepted your revised offer. Can this be changed? Yes. However, you will need to contact us before 2 pm on the day of the event so that we can update the order before we process payment. 
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In what condition do you purchase tech? Our in-house technicians specialise in bringing damaged tech back to life, which means we're happy to take your old mobiles, tablets, and consoles, no matter what condition they're in!
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Can I still sell my phone if it is not functioning or has a cracked screen? Yes. We buy in any condition. Water damaged, no power, broken screen, etc. However, we can’t accept your phone if there are any missing parts.
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Will you purchase my device if it is scratched? If your gadget has heavy scratches, we'll still buy it, but you'll have to select "bad" during checkout. We understand that determining what constitutes significant scratching can be difficult, which is why...
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How do I log into my account? Make sure you're on the 4gadgets website. Once there, click “My Account” in the top right hand corner.  It looks like a person icon and is to the left of your basket. You will then need to enter your email address and passw...
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How can I access my order history? To view your order history, you'll need to log into your account which you can do by clicking here. Once in your account, click the "My orders" tab and you'll be shown your order history.
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How do I delete my 4gadgets account? We are very sorry if you feel the need to delete your account with us. Please contact our sales@4gadgets.co.uk and we process your request.
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Where can I locate my order number? Your order number can be found in your order confirmation email which comes from orders@4gadgets.co.uk at the exact time you place your order.    Alternatively, you can find your order within “My Account”, and viewing...
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How do I initiate a return? You will need to complete our returns form in "My Account" and then send us your device via our free returns label.  Full details of this process can be found on our returns page. 
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How should I package my tech? Original packaging is by far the best option for sending your gadget because it is specifically designed for it. If you don't have the original packing, we recommend using a sturdy cardboard box and bubble wrap to protect th...
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Of course! Raylo are rated 4.5 on Trustpilot. They are also partners of Natwest and Telefonica – you're in safe hands.
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If this is the case, you must provide us with proof of the loss in the form of a tracking number and/or a receipt. Once this has been supplied, we will then raise an investigation with our courier, which can take up to 5 days to complete. If it takes long...
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I would like to change my shipping method. How can I do this? You can still change the delivery method at the last minute. You will just need to use either "special delivery" or "free tracked" 48-hour service. If you’d prefer to send with another courier...
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Can I update my return address? If you decide not to accept our offer, we can return your tech back to you BUT only to the address you provided us. This is due to our insurance and security policies. Due to the cost of delivery, we can only re-attempt th...
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How should I label the parcel to avoid delays or loss in transit? Use a secure box to pack and protect the device. Apply the label flat, with no creases or obstructions to the label, particularly the bar codes, so that they can be easily scanned...
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What payment options do I have? You can receive your payment via Bank transfer or PayPal. Alternatively, you will also be able to choose store credit which will be applied to your ‘4gadgets My Account’ and can be used against future purchases on our www....
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Please contact sales@4gadgets.co.uk so we can investigate why the payment was not sent or received. As soon as this is resolved, we will add your payment to the next payment run.
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My payment details are incorrect. How do I update them? If you entered the wrong payment details, you are at risk of not receiving your funds. Please contact us immediately, so we can attempt to cancel or amend your details. Please note that you, as a cu...
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How can I remove the account lock? Please note, we can only process devices that are unlocked, so it is crucial to remove your iCloud before shipping your tech to us. This process is easy and can be done either from your device or by logging into the iCl...
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